Terms & Conditions
The website www.diathesis.eu includes the online store of the company DIATHESIS. The headquarters of the company is located at 76 Auxentiou St., Athens. This particular electronic store (e-shop) enables both our customers and all internet users to be informed directly about the products offered by our company, as well as to make their purchases online.
Intellectual Property Rights and Trademark
All website design, text, graphics, selection and settings are the property of "DIATHESIS" and are Intellectual Property Rights.
"All photos and graphics posted on the online store www.diathesis.eu are subject to copyright and we reserve every legal right to use them.
It is forbidden to save, copy and republish our photos without our permission."
TRADING ITEMS – AVAILABILITY – FEATURES
The products available for sale, their characteristics, prices and available stock, can be found at www.diathesis.eu and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
www.diathesis.eu guarantees timely information to customers regarding the availability or non-availability of products, but bears no responsibility for their availability.
www.diathesis.eu makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other product feature is beyond the usual and reasonable.
The prices listed in the relevant catalogs under each product include VAT (24%), while the online store www.diathesis.eu reserves the right to adjust the prices without being obliged to inform the consumer.
ORDERING PRODUCTS AND CONSUMER PROTECTION
The orders through the online store constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to PD 131/2003 (Government Gazette A' 116/16.05. 2003).
The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not under judicial assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The company "DIATHESIS" reserves the right to claim a refund from the supervisor or guardian of any orders made by legally incompetent persons.
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by e-mail or by telephone, so that you can notify us if you wish, under these conditions, the completion of your order. The company "DIATHESIS" bears no responsibility for any situation that is not its own fault and will do everything humanly possible to serve you better.
In cases where you have placed an online order and upon receipt you find that a product (or some) is missing from the total order, please contact us so that we can arrange all the details required and send you the products that you did not receive without any additional charge.
Modification of the terms hereof: www.diathesis.eu reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.
Just in case
non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the order was placed), please contact a representative of www.diathesis.eu. For your best and fastest service, we would recommend that you quote the special order code that has been sent to the email address you provided when placing your order.
Offer products with a timer: The offer of these products is valid for the consumer only for online purchases and if he completes the purchase process before the end of the time indicated on the timer.
Return Policy EXCHANGE OF PRODUCTS We reserve the right to exchange the product(s) with another size, color or other product, within 14 calendar days from the day of receipt of the package from you, as long as it meets the necessary conditions. Return conditions: the product must not have been used, the return must be made within fourteen (14) calendar days, it must be in the condition received by the customer, complete and undamaged, and its packaging must be the one that normally accompanies the product During periods of sales, offers or special prices, changes are made to current prices. In the event that you need to exercise the right to change, you must contact us by telephone or e-mail within the time limit set. After contacting us, the new parcel is sent and then exchanged with the old parcel hand to hand with the courier. Inside the package you have already received, there is the change-return form, which details all the conditions for the changes, as well as a form to fill in the necessary information. After contacting us about the change, place the products you wish to change in their original packaging. In order for the products to arrive in good condition, you must always pack them properly - in a larger box - so that they are protected during shipping. CAUTION! In order to make the change, the parcels must necessarily be exchanged hand to hand. RETURN OF PRODUCTS We reserve the right to return for the purpose of refunding the value of the returned product(s), within 14 calendar days from the day of receipt of the package from you and if it meets the necessary conditions. Return conditions : The return must be made within fourteen (14) calendar days The returned products must be in the condition in which they were sent by www.diathesis.eu and received by the customer, complete and undamaged. Their packaging should be the one that normally accompanies the product in perfect condition (without the labels removed) and with all shipping documents (e.g. Retail Receipt, etc.). In the event that you need to use the right of return, you must contact us by phone or e-mail within the time limit set. Inside the package you have already received, there is the change-returns form, in which all the conditions for returns are detailed, as well as a form to fill in the necessary information. After contacting us about the return, place the products you wish to return in their original packaging. In order for the products to arrive in good condition, you must always pack them properly - in a larger box - so that they are protected during shipping. The shipping information for the return is as follows: DIATHESIS GR>AUXENTIOU 76 ATHINA, PO Box 15771 TEL. 210 7781539. The return of the products should be made exclusively with the courier company ELTA COURIER.